Introduction

Pagets Builders Merchants Ltd is an independently owned builders merchants based in the UK and trading throughout South Yorkshire and North Derbyshire.  For the purposes of the General Data Protection Act we are considered the Data Controller.

Pagets takes your privacy seriously and this Privacy Policy is to help you understand how and what information we collect, how we use it and how your personal data can be updated and managed.  We understand that people have different privacy concerns so our aim is to be clear about what we collect so you can make a choice on how we use it.

Please take the time to read and understand this policy.  Please bear in mind that by using our website, or contacting us by telephone or providing information to us in our branches or by way of social media or email, you agree to the terms of this policy.

You can contact Pagets about any concerns you may have relating to data privacy by emailing us at gdpr@pagets.co.uk.

What personal data do we collect?

For account customers we may collect and process personal data such as name, address, email and phone number, payment details, date of birth and proof of identity which may include driving licence, utility bill or passport.  For non-account customers we may still collect personal data such as name, address, email and phone number when you place an order, use our website, take advantage of a promotion or enter a competition.
Whilst at one of our branches you may be monitored and recorded on CCTV which we keep for twelve months.
By submitting information and visiting our branches you are consenting to our use of this information within the scope of this Privacy Policy.

How we use your information

Pagets will collect and use your personal data for credit checks with third party suppliers for account applications, correspondence and for any account or product related queries, requests or changes.

Why does Pagets need to collect and store personal data?

In order for us to provide you with the best possible service we need to collect personal data for correspondence and purchasing purposes.  In any event, we are committed to ensuring that the information we collect and use is appropriate for use in a business context, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Pagets would contact you for additional consent.

Recording of communications

We may record communications such as telephone calls and emails for the purpose of quality assurance, training, fraud protection and compliance.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the Data Subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • You have the right to complain directly to Pagets at gdpr@pagets.co.uk or the Information Commissioners Office through their website www.ico.gov.uk if you feel your rights have been breached.

Certain conditions and exemptions apply to these rights and Pagets reserves the right not to comply with any enquiry or request we receive where we may lawfully do so, for example if we have reason to believe that a request is malicious, technically impossible, involves disproportionate effort or could be harmful to others.

How we use your personal data

Pagets will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR).  We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.  Pagets is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.  How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.  Personal data may be held in addition to these periods depending on individual business needs.

We collect and process your personal data in order to:

  • Perform contractual obligations between you and us, such as processing orders
  • Conduct statistical analysis
  • Improve the goods and services we offer to you
  • Carry out security checks to prevent fraud
  • Review purchasing preferences, so we can better communicate to you
  • Contact you with promotions, newsletters and competitions if you agree to this

Will Pagets share your data?

We may pass your personal data on to third-party service providers contracted to Pagets in the course of dealing with you.  Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf.  When they no longer need your data to fulfil this service, they will dispose of the details in line with Pagets procedures.

We may share your Personal Data with third parties to provide services on our behalf such as delivery of goods, email communications and analysis of data to improve the goods and services we offer.
If we wish to pass any sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
We may also pass your details onto external agencies, including the Police, local authorities, HMRC, the courts and any other Government authority if they make a request, and it is lawful to do so, or if we are legally obliged to.

Pagets will never share any of your personal data with a third party for them to use in marketing their own products and services to you.

Marketing communication

We would like to contact you by email about our products and services, competitions and promotions that we believe will be of interest to you.  You will only receive such emails if you opt for us to contact you in this way.  If you would like to stop receiving these at any point after you have opted in you can click “unsubscribe” on any email, or email us at marketing@pagets.co.uk and let us know.

Securing personal data

Within our control, we will ensure that data is as secure as possible.  We use appropriate technical and organisational security measures to protect your personal data across our computer systems, network, website and offices.

Whilst all reasonable efforts have been made to protect your personal data you acknowledge that we cannot fully guarantee the security of all personal data so if you have any specific concerns please contact us at marketing@pagets.co.uk.

Changes to our Privacy Policy

We may change our Policy now and again, so we advise you to check this policy on occasions to ensure that you are aware of the most recent version.

How to contact us

If you have any queries about our Privacy Policy or any other aspect of data privacy please email us at marketing@pagets.co.uk.

Or write to us at:

Pagets Builders Merchants Ltd
94 Broadfield Road
Sheffield
S8 0XL

Or ring us on:

0114 280 3518

The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK.  Information about data controllers such as Pagets are available publicly on their website at www.ico.gov.uk.

© Copyright 2018 Pagets Sheffield