Focusing on the customer and not just the price

We understand that pricing is an important aspect of any project, which is why we offer discounted prices on all our products to both public and trade accounts. For us here at Pagets builders merchants, our business isn’t just price-focused in the way some of our competitors and the DIY retailers can be. 

We have a passion for customer service, quality products, on-site stock availability, and being able to offer the expertise of a knowledgeable team. We are also proud to have one of the largest delivery fleets in Sheffield, which allows us to meet the delivery requirements of our customers. You can trust Pagets to deliver. 

We have recently expanded our team by 20% in response to increased demand and delivery needs. Investing in expansion is an important consideration for us here at Pagets, to allow us to ensure we continue to deliver a high level of customer service, as the local market in Sheffield continues to grow. 

We pride ourselves on being one of Sheffield’s first living wage employers and having excellent staff retention with our staff choosing to stay with us for an average length of service is 6.4 years, compared with the UK average of 5 years. 

Our recruitment and training process aims to build up extensive product knowledge for our teams and a strong focus on customer service – no matter how big or small the project. 

At Pagets we aim to be more than just another supplier, offering service support in the form of material planning, estimating, product recommending and sourcing services as well as operating the biggest independent ‘builders merchant’ delivery fleet in Sheffield.