Privacy Policy

We’re committed to protecting the privacy of our customers and believe in being upfront about how we collect and process data.

That’s why, alongside our Privacy Policy, we’ve created our Privacy Guarantee. This quick and simple guide explains how we manage, share and look after your information in simple terms, so you can make informed choices about the data you share.

Our Privacy Guarantee:

We promise to collect, process, store and share your data safely and securely.

  • We give you choices: Your privacy will be respected at all times and we put you in control of your privacy with clear choices
  • We’re open and honest: We will be transparent about the data we collect and how we use that data so that you can make fully informed choices and decisions
  • We protect your information: We promise to protect the data you share with us by using appropriate security measures and controls. We’re also careful with who we allow to process your data on our behalf
  • We use data to your benefit: We promise that, when we do process your data, we will use it to benefit you and make your experience better whilst improving our services

If you’d like to know more, read our full Privacy Policy below:

Privacy Policy

Our Privacy Policy will help you understand the information that we collect, how we use it and the choices you have.

Who we are

Who are “Pagets Builders Merchants Limited (Pagets)”?

“Pagets Builders Merchants Ltd” is an independently owned builders merchants based in the UK and trading throughout South Yorkshire and North Derbyshire. You can contact us in the following ways:

Address:
Pagets Builders Merchants Limited
94 Broadfield Road
Sheffield
South Yorkshire
S8 0XL

Telephone:
0114 2803518

Email:
gdpr@pagets.co.uk

Registered Company Number:  04199893
ICO Registration Number: Z9137793

The Personal Data we collect and how we use it

This section tells you what personal data we may collect from you, why we need it when you use our services and what other personal data we may receive from other sources.

When you register to open an account, we process the following types of personal data to enter into a contract with you:

  • Your personal details, including your name, postal address, phone number, email address, and signature
  • Company information including your company name, company address, nature of your organisation, year established, registration number, and the position you hold at your organisation
  • Banking information including you sort code and account number
  • Credit information including credit limit required, and credit references

When you contact us, or we contact you or you take part in promotions, competitions, or questionnaires about our services, we will collect:

  • Personal data you provide about yourself anytime you contact us about our services (for example, your name and contact details), including by phone, email or post or when you speak with us via social media
  • Details of the emails and other digital communications we send to you that you open, including any links in them that you click on
  • Information collected using cookies stored on your device(s) about the use of our online services

Marketing

Here we explain the choices you have when it comes to receiving marketing communications.

  • We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications
  • When you register with us, we will ask if you would like to receive marketing communications, and you can change your marketing choices over the phone, in writing or by emailing us at any time

Processing your data using our legitimate interests

We have a number of lawful reasons that we can use (or ‘process’) your personal data. One of these lawful reasons is called ‘legitimate interests’.

Broadly speaking, legitimate interests means that we can use your personal data if we have a genuine and legitimate reason and we are not harming any of your rights and interests.

We use legitimate interests in the following circumstances:

  • When we use information about you to improve and enhance our services: When we do process your data, we will use it to make your experience better and to improve our products and services
  • To handle incoming queries and complaints
  • We may collect credit data about you from third party providers in order to establish your credit eligibility
  • We collect CCTV images when you visit us to protect the safety and security of customers and employees

When we process your personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law).

Sharing your personal data

Third parties

In order to provide you with our services, we share your data with third parties in the following circumstances:

  • To process your order
  • To fulfil your order
  • For payment processing
  • To recover debt owed to us
  • To administer marketing on behalf of Pagets
  • We may also disclose information to third parties or individuals when obliged to by law, for purposes of national security, taxation and criminal investigations
  • We’ll never make your personal data available to anyone outside Pagets for themto use for their own marketing purposes without your prior consent

Your data outside Europe

All the personal data we process is processed by our staff in the UK and stored on servers located inside the European Economic Area (EEA).

Data security

How we look after your data

We will protect the data that you entrust to us via appropriate security measures and controls. We’ll also ensure through the contracts we have in place, that other businesses we work with are just as careful with your data

  • We will always take appropriate technical and organisational precautions to prevent the loss, misuse or alteration of your personal information
  • We will continually test, audit and monitor our compliance with relevant Data Protection regulations

Retention of data

How long we keep your data

We will keep your personal data for a number of purposes, as necessary to allow us to carry out our business. Your information will be kept securely for up to 6 years following the date you cease to remain an active customer, after which time it will be archived, deleted or anonymised.

Your rights

Right to be Informed: We will always be transparent in the way we use your personal data. You will be fully informed about the processing through relevant privacy notices.

Right to Access: You have a right to request access to the personal data that we hold about you and this should be provided to you. If you would like to request a copy of your personal data, please email gdpr@pagets.co.uk.

Right to rectification: We want to make sure that the personal data we hold about you is accurate and up to date. If any of your details are incorrect, please let us know and we will amend them.

Right to erasure: You have the right to have your data ‘erased’ in the following situations:

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected or processed
  • When you withdraw consent
  • When you object to the processing and there is no overriding legitimate interest for continuing the processing
  • When the personal data was unlawfully processed
  • When the personal data has to be erased in order to comply with a legal obligation

If you would like to request erasure of your personal data, please email gdpr@pagets.co.uk. Please note that each request will be reviewed on a case by case basis and where we have a lawful reason to retain the data or where exceptions exist within our retention policy, then it may not be erased.

Right to restrict processing: You have the right to restrict processing in certain situations.

Right to data portability: in certain situations, you have the right to obtain and reuse your personal data for your own purposes via a machine-readable format, such as a .CSV file.

Right to object: You have the right to object to the processing of your personal data in the following circumstances:

  • You no longer want to receive direct marketing
  • Where processing is based on our legitimate interests

Not happy?

If you feel that Pagets have not upheld your rights, we ask that you contact us by emailing gdpr@pagets.co.uk so that we can try to help.

If you are not satisfied with our response, or believe we are not processing your data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Their details are supplied below:

Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone:
0303 123 1113

Website:
www.ico.org.uk

Heeley Branch

Hillsborough Branch

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